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Frequently Asked Questions

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Here are instant answers to some of the questions we get asked most often. If you have other questions, please call us at 800.234.6999 to speak with an expert consultant. Autoland consultants are available to assist you from 9 AM to 6 PM PST, Monday - Friday, and Saturday from 9 AM to 1 PM PST. We're here to help! We're here to help!


Q. Are both new and pre-owned vehicles available through Autoland?
A. Yes! Autoland is your one-stop resource for new cars, pre-owned cars, trade-ins, and everything in between.
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Q. Will my car come with a manufacturer's warranty?
A. Yes! Any new car you buy through Autoland comes with a full manufacturer's warranty.
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Q. How does Autoland buy its cars?
A. Autoland leverages its unparalleled size and buying power to help you get a great deal. But the key to our success is in the relationships we have with our network of auto dealerships. When you consult with Autoland, we will scour your geographic region and locate a minimum of three dealerships that have the car you want. The dealerships respect and value the business that we provide to them. In order to earn our business, they must provide a price that we know is great. They also must adhere to strict guidelines in order to remain in the Autoland dealership network. The goal, as always, is your satisfaction. No deal is complete until you are happy with it. Read more about Autoland pricing.
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Q. Will I have to make a deposit? If so, is it refundable?
A. Once Autoland arranges a deal for your car, you will be asked to give a small refundable deposit.
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Q. Will my Autoland consultant help me choose a car that's safe?
A. You should remind your consultant that car safety is an important issue to you. He or she will help you keep the safety issue at the forefront during the selection process. Autoland will also help provide you with critical safety information from the National Highway Traffic Safety Administration (NHTSA) as well as from other sources.
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Q. Will my Autoland consultant advise me about manufacturer rebates and other ways to reduce the price of my car?
A. Absolutely. An important part of our job as your consultant is fleshing out the bottom-line best price on the car that's right for you. We stay abreast of all current rebate programs and will help you weigh such factors in your decision.
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Q. Does Autoland take trade-ins?
A. Autoland will happily accept your pre-owned car as a trade-in toward the purchase of another car.
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Q. How does Autoland determine the value of pre-owned cars and trade-ins?
A. Autoland takes measures to ensure that pre-owned cars and trade-ins are assigned accurate and fair values, depending primarily on car condition and availability. We use respected national publications for reliable pricing benchmarks. These publications are also valued for their ability to consider factors such as regional demands for certain types of cars.
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Q. Is Autoland's pre-owned car business run by the same people who run its new car business?
A. Yes! Autoland is your one-stop resource for new cars, pre-owned cars, trade-ins, and everything in between.
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Q. How long will it take to get my car?
A. The amount of time it takes can vary (but generally not longer than a few days), depending on the availability or popularity of the car and the features that you want. For example, it would be difficult to find a car with seat warmers in a warm-weather state, such as Florida.
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Q. Can I inspect the car before I accept delivery of it? What do I do if something's wrong with it?
A. We strongly encourage you to examine the vehicle fully before you drive away in it. You will be free to take your time and ensure that you are fully content with its condition. In the unlikely event there is a problem, you should immediately contact your Autoland consultant. Furthermore, members of Autoland's dealership network have been advised that pressuring you to accept the car will not be tolerated under any circumstances. Should you feel any discomfort or pressure on the day you pick up your car, please call your consultant immediately. Your comfort level is our highest priority.
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Q. How does Autoland protect my personal information and privacy?
A. Autoland is committed to protecting the privacy of your personal information. Read our Privacy Policy.
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